Responsible Gaming

Company commitment

Fresh Horizons Limited, the operator of ballroomblackjack.ca, regards gambling as a form of entertainment and not as a way to earn money or to solve financial problems. We support responsible gaming and want visitors to have the information they need to make informed choices.

Gambling is intended only for adults. Anyone who has not reached the minimum legal age for gambling in their province or territory of residence must not gamble or use gambling services. Adults are asked to keep gambling products out of the reach of minors and to use device-level filtering software where children have access to shared devices.

Gambling should always be a matter of personal choice. It should be undertaken only with money that a person can afford to lose, and never with funds needed for living expenses, debts or other obligations.

Risk indicators

Gambling can become a problem gradually and without obvious warning. The following behaviours may indicate that gambling is becoming harmful:

spending more money or more time on gambling than originally intended;
trying to win back losses by placing larger or more frequent bets;
borrowing money, selling possessions or neglecting bills in order to gamble;
feeling restless, irritable or anxious when trying to reduce or stop gambling;
neglecting work, studies, family or social commitments because of gambling;
hiding gambling activity from family and friends, or feeling guilt or shame about it.

If one or more of these signs apply, it is advisable to pause, review your gambling habits and consider the support options described below.

Account restriction

Licensed casinos and national schemes offer voluntary self-exclusion to players who wish to stop gambling for a period or permanently. Self-exclusion is a personal decision and can be an effective way to take a break from gambling.

Temporary exclusion: a player may choose to be excluded for a fixed period, such as several weeks or months, depending on the options offered by the casino or scheme.
Indefinite exclusion: a player may choose to be excluded without a set end date. The terms for ending such an exclusion vary and usually include a minimum waiting period.
National schemes: where a national self-exclusion scheme is available, a single request can restrict access to several licensed gambling providers at once.

To self-exclude, contact the customer support team of the licensed casino concerned or apply through the relevant national scheme. During a period of exclusion, avoid unlicensed gambling sites and consider installing software that blocks gambling websites.

Gaming limits

Licensed casinos commonly provide players with tools to help them stay in control. Depending on the casino, these may include:

deposit limits, which cap the amount a player can add within a day, week or month;
loss limits, which cap the total amount a player can lose within a chosen period;
time limits, which restrict the total time a player spends gambling within a chosen period;
session limits, which end a single gambling session after a set duration;
reality checks, which are regular on-screen reminders showing how long a player has been playing and, in some cases, how much has been won or lost.

Players are encouraged to set limits before they begin gambling and to review them regularly. Lowering a limit usually takes effect at once, while raising a limit often takes effect only after a waiting period.

Help and assistance

Anyone who is concerned about their own gambling, or that of someone close to them, can seek confidential support. Free and confidential help is available through provincial helplines such as ConnexOntario 1-866-531-2600.

Anonymous self-help groups, which offer mutual support from people who have experienced gambling problems, are also available in many communities and online. Speaking with a doctor, a counsellor or a trusted friend or relative can also be a helpful first step.

If gambling is causing financial difficulty, consider seeking advice from a qualified financial counsellor. If you feel that you are in immediate danger or distress, contact local emergency services.

Contact

Responsible gaming inquiries: [email protected]